Split your operations into "INPUT" - "PROCESS" - "OUTPUT"  events. These events is end- to- end engine events and are influenced by inside and outside dependencies in your business.Note them and manage them.
8.1 Know how to design your Operational management methodology.- (Know your volume, capture the processes/type of processes, find the optimum structure)
8.2 Plan and control your operational management - (Understand capacity - supply and demand)
8.3 Improve your operational management - (Measure, priorities and manage risk)
8.4 Understand Operational challenges-(Document challenges and learn from mistakes)